For two years now I have been using Globe landline and WiFi services. Mostly it's been pretty smooth sailing. Not a lot of dropped time or slow service.
But it did not start out that way.
When they first installed the WiFi it was extremely slow. Several calls to customer service got nowhere. It was always the same old thing. Turn off the router. Count to ten. Turn it back on. Do a speed test and tell us the results. Tales of how they are upgrading service or working on the towers and that's the reason everything is slow. Technicians came by more than a few times and they were left scratching their heads.
Finally, after so many calls, the head technician was sent over to investigate. He took out his tools and ran all his tests. Same results. So then he goes outside and takes a look at the antenna and he just about goes apopoletic.
The root cause of all the trouble was that the original installers did not install the antenna correctly.
They installed it on the side of the house!
He called them up and ordered them over but they pleaded it was lunch time and that they would eat first and also that they needed to find a ladder long enough to reach the roof. The excuse they gave for not properly installing the antenna was that they did not have a long enough ladder.
The head technician was not hearing it and he threatened to call them out on it to management if they did not come over right away and properly reinstall the antenna.
So they did.
And there hasn't been any problems with the Wi-Fi since.
Do you know what this means? It means that every single time the representatives from Globe were giving out wrong and faulty information. Working on the towers? Turn the router on and off? It was all bunk! Even the technicians who came over at first to investigate but did not care to look at where the antenna was placed were spouting nonsense. One time Globe said we could get an extra 50GB a month for free. So we signed up for it and when the new month rolled around we used up all our data very quickly. We called them asking what happened because now we have 50GB of data. Turns out we did not have 50GB because that program is not offered in our area! So why did they even offer it to us if it's not available?
I don't even understand why installing the antenna on the side of the house was causing problems. Shouldn't the device still be able to pick up signals? Is the Globe Wi-Fi singnal so weak that the antenna must be on the roof? I can use my cellphone inside the house with no problems and without having to climb up on the roof to get reception. What's up with that?
Do you know what this means? It means that every single time the representatives from Globe were giving out wrong and faulty information. Working on the towers? Turn the router on and off? It was all bunk! Even the technicians who came over at first to investigate but did not care to look at where the antenna was placed were spouting nonsense. One time Globe said we could get an extra 50GB a month for free. So we signed up for it and when the new month rolled around we used up all our data very quickly. We called them asking what happened because now we have 50GB of data. Turns out we did not have 50GB because that program is not offered in our area! So why did they even offer it to us if it's not available?
I don't even understand why installing the antenna on the side of the house was causing problems. Shouldn't the device still be able to pick up signals? Is the Globe Wi-Fi singnal so weak that the antenna must be on the roof? I can use my cellphone inside the house with no problems and without having to climb up on the roof to get reception. What's up with that?
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